Refund policy

Return and Refund Policy

At GiftWraply, we want you to be satisfied with your purchase. Please review our updated return, refund, and cancellation policies below:

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Please note that customers are responsible for the cost of return postage. The return address is: 5023 Long Grove Dr, Kernersville North Carolina 27284, United States

To start a return, please contact us at support@giftwraply.com. We are happy to assist with any return-related questions.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the correct item is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Refunds will only be processed once we have received your returned package. After we receive and inspect the return, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@giftwraply.com

Cancellations

We do not accept order cancellations once an order has been placed. If you decide you no longer want the item, you may return it once received, in accordance with our return policy.

Please note that customers are responsible for the cost of return postage if returning an item. We highly recommend using a trackable shipping service to ensure that we receive your return.