HOW TO CHECK YOUR ORDER WHEN IT ARRIVES
Record a Video
Please record a short unboxing video from the moment the package is still sealed until the roll is fully opened. This helps us verify the condition and work quickly with the shipping carrier if any issue occurs.
Check the Quantity
Our print partner or shipping carrier may combine multiple rolls into one larger roll, especially if you purchased 2–3 designs or more. Please unroll the entire sheet from end to end to confirm the full quantity and designs.
Check the Condition of the Product
Carefully inspect the paper surface (tears, dents, water damage, or creases), confirm the design is correct, and make sure the size matches the option you selected when placing your order.
Contact Us Immediately if Something Is Wrong
We are always happy to help with:
- Missing rolls
- Wrong design
- Damaged product
- Lost or stuck tracking
We may request:
- A photo of the fully unrolled paper
- A photo of the shipping label on the package
- (Optional but helpful) Your unboxing video
Replate Policy – Our Trust First Promise
Your satisfaction and trust are our top priority.
If your order is missing, damaged, or incorrect, we will:
- Send a full replacement at no extra cost.
- Offer a refund if you prefer
Replacements are processed within 24 hours, and customers are never required to return the damaged or incorrect product.
You simply send us the photos — and we handle everything else.
Report Timeframe
To ensure smooth processing, please report any issue within:
- 7 days from the delivery date (according to tracking)
But even if it’s past that window, we will still do our best to help.
We’re Always Here for You
If you have any questions or concerns at any time, just send us a message.
We’re committed to:
- Fast responses
- Clear communication
- Making sure you are fully satisfied
Thank you so much for choosing our wrapping paper!
